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Where do I take my machine to have it serviced ?
We have northwest and southeast locations in Las Vegas
where you can drop your machine off for us to service.
Click the SERVICES link for locations and hours of operation.
We also offer pickup and delivery within most of the
Las Vegas Metropolitan area. Contact us for more details.
How soon can you look at my sewing machine?
From the time you contact us and we talk to you, usually
within 24-48 hours we will be looking at your machine.
If there are no parts that need to be ordered, we should
be able to get it back to you in 3-7 business days or sooner
if possible. We will call text or e-mail you when it's ready
for pickup or schedule delivery time.
For Expedited Service, in 24 hours or less.
See rates and Services for pricing
locations and availability.
How often should I have my machine serviced?
To maintain optimum performance on your domestic sewing
machine we recommend a basic cleaning, lubricating and
overall check every 12 to 18 months if us use your machine
1- 8 hours a month. This will keep it in great shape for many
years. If you use your machine almost daily for personal use;
every 10 to 12 months is best. For semi commercial or
industrial use, service should be done every 3 to 6 months.
with some self maintenance: oiling as well as cleaning in the
bobbin case and hook areas. Even if you seldom use your
machine or it has been stored away for some time, it could dry
out from lack of use and should be serviced every 24 to 36
months to keep nylon, rubber, leather and plastic parts and
gears from drying out, especially in dry climates.
Why should I use your service instead of a
retail store?
The focus of our business is ONLY sewing machine service and
repair. Since we are not paying rent on retail storefront we can
offer better service right to your door for less. Most stores that
offer sewing machine service are in business to sell you a new
vacuum or sewing machine. That’s why they are there. They are
really not all that interested in fixing your present sewing machine.
They will do it, but that’s not their main objective.
What additional items need to be with my sewing
machine when it is serviced ?
Just a few items, the power cord, foot control, zigzag foot
unless you have a straight stitch only machine, a bobbin
and bobbin case (top loaders usually built in), the embroidery
arm and a small hoop if embroidery only machine or issues.
If a particular fabric is an issue, provide a sample for us to test.
Which brands do you service?
We service all makes and models. There may be a rare
exception but here is a partial list of the brands we repair
and service. Bernina, Babylock, Brother, Kenmore, Pfaff,
Elna, Necchi, Sears, JC Penney, Morris, Simplicity, Singer,
Viking, Husqvarna, Juki, New Home, Bernette, Universal,
White, Janome, Adler, Toyota, Europro, Montgomery Ward,
Free Westinghouse, Riccar, Spartan, Hobbylock, National,
Huskylock Consew and many more including
many commercial machines.
Where will my sewing machine be repaired?
The nature of servicing a sewing machine involves degreasing
and removing lint, thread with a compressor, pins, broken
needles and other debris from inside the machine. In addition,
parts or other equipment may be required to complete the
work that is needed. Also some repairs take additional time
to complete, Service and repairs are performed at our shop
as to not dirty your sewing area or take up more of your time.
Most commercial machines and some household machines
may be able to be serviced on site.
How will I know how much my sewing machine
repair will cost?
Service costs generally depend on the nature of the repair
and the complexity of your sewing machine. When you call
on the phone or email us a technician will give you a
preliminary estimate based on the information you provide.
If your not happy with that figure there is no charge. If you
make an appointment or service, there will be a $49 minimum
bench charge. That will be applied toward the repair cost .**
Minimum bench charge for sergers and embroidery machines
is $69. The minimum service charge on any machine is $49.
The average repair is about $79 -$109 plus parts if needed.
Embroidery machines and sergers are $129-$169+ parts.
When we pick up your machine the technician may perform
a few basic tests to adjust or confirm the estimate. If while
at our shop we see that there are other issues that may need
to be addressed on the machine we will contact you before
we perform the repair to make sure you know what it needs
and you are OK with the repair cost. We will simply complete
the repair If the additional charges are not more than 10%
over the approved estimate and are needed for your machine
work properly; The bench/estimate is not added to the repair.**
What if you can’t fix my sewing machine or it costs
more than I want to spend?
The most common reasons that a machine may not be
repairable are the parts are not available or the total repair
cost exceeds the value of the machine in which case Your
machine would be returned to you by appointment. On the
other hand if we tell you that your family heirloom isn't
practically repairable due to the cost of fixing it, It’s up to you
if you still want it fixed, we will fix it. If you decide not to have
it repaired for any reason the total is $39 for most machines,
the initial cost of an estimate without repair. See rates below
for machines that require electronic diagnostic to be repaired.
Your machine would be returned to by appointment. If you decide
it is time to replace it, we can help you find a reputable dealer so
you can make a smart choice on a machine that suits your needs
and budget. We usually have reconditioned machines also available.
What is the best way to store my sewing machine?
If storing for several months, remove the needle, the presser
foot and shank, and leave the presser bar lifter in the down
position. Leave the pattern selector on “straight Stitch”. If
removable detach the electrical cord and foot (speed) control,
store on seal-able plastic bag, store in carry case with
machine if there is room. If you can, have the machine serviced
before storage. ALWAYS STORE YOU SEWING MACHINE IN A
COOL DRY PLACE. Electronics, nylon, rubber, leather, plastic
parts, belts and gears can be severely damaged in hot storage.
What if my sewing machine is still under the
manufactures warranty?
Note: If your sewing machine is still covered by the
manufacturers 90 day or one year warranty you need to
use their repair facilities for warranty covered repairs for
defective or broken parts. The 20 year warranty you see
printed on the boxes of many machines cover only a
manufacturing defect in the casting of the frame of the
machine, I've only seen one of these in 35 years of sewing
machine service! Threading issues, incorrectly installed
parts or accessories are not covered. .Also, "wear parts"
bobbin cases, belts, presser feet, needle plates and the
like are not covered by any warranty.
NOTE: We are not authorized to perform manufacturers
warranty repairs, however cleaning, lubrication and
maintenance adjustments and most of the repairs are not
usually covered by any factory warranties and are performed
daily at LV Sewing Machine Repair. Contact us if you have
questions about your sewing machine repair.
Policies
You will be able to speak with (or text) a qualified technician
and based on your machine and its condition; you will know
if there would be a different pre-service estimate BEFORE
we come out to your location. Also if we believe that we will
not be able to repair your machine based on our
conversation prior to your appointment; or drop off, we will
advise you, and charge you ZERO. We both will save time
and money. For this reason we recommend that that you
talk to us prior to dropping off your machine.
Repair estimate is FREE** with completed
service or repair. If you decide not to have your sewing
machine repaired, or your machine is not repairable for
what ever reason,
there will be a $39 bench charge for the estimate only,
for most models. $69 for sergers & embroidery machines.
Machines that can not be operated due to electronic issues
there will be a $69 diagnostic fee.
FREE** with completed service or repair.
The person requesting service must be at least 18 years of
age and an adult authorized by the owner of the sewing
machine. This person requesting service needs to be
present when ever our technician is at your location to
acknowledge and sign for pickup or deliver your sewing
machine. If you prefer You may drop off and pickup your
sewing machine at one of local drop-off locations.
FREE estimate with service or repair. Contact us for details.
Please call. us at least 24 -48 hours in advance to set an
appointment. You will be notified by phone, email or text
when your machine is ready to be picked up or delivered
by appointment.
Normal pickup and delivery hours are from 10 am to 6 pm
Monday through Friday, Saturday. 10 am - 3 pm. Scheduling
may take up to 48 hours to set up from our initial contact.
Other arrangements may be possible.
Specials may not be combined with other offers or
discounts. You will receive the best discounted offer.
Currently we will travel a maximum 20 mile range. This
includes Las Vegas, N. Las Vegas and Henderson Nevada**
The FREE Pickup and delivery area (when offered) is five (5)
driving miles one way, from 4800 W .Craig Rd. Las Vegas.
(There is a charge for travel 6-20 miles see rates)
The pickup and delivery location must be the same location.
The pickup and delivery location must have a paved road
access, no off road locations. The pickup and delivery
location must not be a restricted area that requires
special permissions.
All sergers , or machines that are not functioning due to
electrical issues, PC boards, motors or power supplies
that require significant diagnosis to determine the nature
of issues. will be a assessed a minimum $ 69 diagnostic
fee charged If not repaired for whatever reason or if the
machine is unrepairable. The fee will be waived for
completed repairs. If additional time for repairs or
parts are needed, we will ask for your approval for the
additional cost before proceeding unless the cost
is less than 15% above the quoted repair price.
Parts are not included in the service and repair options
and special promo pricing unless otherwise noted.
There are no returns, refunds or exchanges of special
order parts or accessories unless determined defective.
Special order parts will need to be prepaid if over $50.
Your choice receive an invoice via email, text, or mail.
Full payment can be done on line for credit or debt cards .
invoices are processed by SQUARE. a receipt is sent to
you via email, text. You may pay via ZELLE, by phone
call between 11am -4:30pm 702-218-4496 or in
person for on site service by your service technician.
Personnel at our "drop off" locations are only authorized
to accept cash payment U.S. currency only, at
the time of pick up. We do not accept, money orders,
travelers checks, personal checks or $100 bills.
.
Sewing Machines left unpaid 30 days after completion
a storage fee of $25 will apply plus $2 per day after 30 days.
Machines left more than 60 days after completion may be
sold as unclaimed.( with Prior notification) Most customers
can qualify to pay in 4 installments if additional time is needed.
additional fees may apply.
If there is a circumstance that prohibits you from picking
up your machine please contact us as soon as possible.
Note: If your sewing machine is still covered by the
manufacturers warranty you must use their repair
facilities for warranty service on covered repairs or
parts. We are not authorized to provide any
manufacturers warranty repairs. However we will be
happy to repair or service Your machine normal
service charges will apply.
>> Questions call or text us at 702.218.4496
email service@lvsewingmachinerepair.com
or fill out our contact form below.
>> Our Business Office hours are from
11 am - 7pm Monday - Friday,
Closed Thursday between 1-4pm,
12 pm - 4 pm Saturday, Closed Sunday
(see service drop location hours above)
Rates & Other Services
these fees add to base pricing
for all service plans and promos
Rates by Sewing machine type
Mechanical machine (10 stitches max) +$ 0
Advanced Mechanical S/M +$20
Computerized sewing machine, basic +$20
Bernina, Elna, Pfaff or Viking basic S/M +$30
Viking 2000, 6000 series +$65
Embroidery machine +$50
Bernina, Elna, Pfaff or Viking Embrd. +$65
Service embroidery arm also w/machn .+$55
Serger, Overlock or basic 4 thrd. +$60
Blindhem, Computerized Serger/Ovrlck +$75
____Other Additional Services Available____
Deluxe Detailed Exterior Clean & Shine $20
Dlx. Dtled Exterior Clean & Shine, case $15
Dlx. Dtled Exterior Clean & Shine W/case $29
Expedited Service, same day or within
24 hours. (if needed parts are available ) $50
(Limited dates, times and locations by appointment only)
"No contact" pickup & delivery from $29
Removal and installation- machine to cabinet +$19- $24
Call for info on removing your machine from the cabinet
(Please do not bring your machine in a furniture cabinet
if you are dropping it off for repair, it can not be accepted)
For home sewing machines
The minimum labor charge for threading or adjustment
any sewing machine or component $55
The minimum labor charge for inspection or adjustment
any embroidery machine is $79,
serger overlock, blind hem $89.
Parts and materials are additional if needed.
Machines with non functioning electronics* that are due
to PC board, or power supply, sensors, other component,
require significant diagnosis-trouble shooting to estimate;
determine the core issues. a $69 diagnostic service fee
applies. If you decide not to have the machine repaired
for any reason or if the machine is not repairable. NOTE:
This fee will be waived for completed repairs or service.
*Electronic issues may need to be corrected in order to
evaluate other machine functions. Estimates for various
systems repairs if needed may vary considerably .
$25 Pickup & Delivery to your door includes up to 5
driving miles, one way (10 mile round trip)
Pickup & delivery Cost for locations that are
6-10 driving miles away only $36*
Pickup & delivery Cost for locations that are
11-15 driving miles away only $55*
Pickup & delivery Cost for locations that are
16-20 driving miles away only $79*
Cost for locations that are 20 miles or more
away will be considered and calculated on an individual
basis. Distance based on miles from 4800 W. Craig Rd.
Las Vegas, NV 89130
These offers applies to Home sewing machines only.
* This Fee covers one trip and return trip, if needed.
Machines dropped off and picked up for repair
Estimates are FREE with completed service or repair.
If you decide Not to have your sewing machine repaired for
what ever reason or your machine is not repairable there
will be a minimum charge of $39 or $69 for embroidery
machines, sergers, cover stitch & blind hem machines. We
will credit $20 toward your repair if you decide to have it
repaired later, within 30 days.
Removal and or replacement, rewiring or rebuilding of
major sewing machine components such as but not limited
to PC board, drive motor, step motor, transformer, tension
assemble, sewing head, feed mechanism, upper or lower
main shaft, hook assembly, gears, cam stack, power supply,
as well as various components that require the removal
multiple covers, components or additional parts to service
or repair home sewing machines will be billed at the rate
of $13 /10 minutes labor time, $76 / hour plus parts and
materials.
These types of repairs always require an estimate to be
given and the customer's prior approval.
.
Machines not picked up 30 days after completion, a storage fee of
15 applies. plus $2 a day after 30 days. 50 days after from completion
may it sold as unclaimed. (Prior notification by email) If there is a
circumstance that prohibits you from picking up or paying for your
machine please contact us.
For Industrial sewing machines
(Limited scheduling at this time)
SERVICE CALL- (prepaid) initial machine $119 includes
Inspection or adjustment of any industrial or domestic sewing
machine used commercially, Tested on site includes
up to 30 minutes labor time,
Additional labor if needed will be billed at the rate of $19.50
per15 minutes after 1st 1/2 hour labor ($78/hour.)
includes 3 driving miles from this starting point
location 4800 W. Craig rd. at Decatur, Las Vegas, .NV*
Parts and materials are additional if needed.
Additional machines minimum $75 per machine.
Each trip to locations 4 to 8 miles away $29
Each trip to locations 9 to 13 miles away $49
Each trip to locations 14 to 19 miles away $79
Contact us if you have questions
about your sewing machine repair
Policies, Service Rates, and Other Fees
email: service@lvsewingmachinerepair.com
call / text 702-218-4496
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